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CL-2021-22: "A Closer Look" at Accelerating Digital Communications to Solve Pandemic Challenges and Improve the Taxpayer Experience

16 Jul 2021 10:57 AM | Anonymous

Today, the IRS published the latest executive column “A Closer Look,” which features De Lon Harris, Commissioner, Small Business/Self Employed Examination, discussing a high-priority Taxpayer Digital Communications (TDC) initiative to enhance communications with taxpayers through digital channels. “Our Taxpayer Digital Communication initiatives include secure messaging, a text chat function and outbound notifications that have greatly enabled us to support taxpayers during these often challenging times. I’d like to give you a closer look at these exciting changes that have already helped many people,” said Harris. Read more here. Read the Spanish version here.

A Closer Look” is a column from IRS executives that covers a variety of timely issues of interest to taxpayers and the tax community. It also provides a detailed look at key issues affecting everything from IRS operations and employees to issues involving taxpayers and tax professionals.

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