Today, the IRS published the latest executive column, “A Closer Look,” which features Harrison Smith, Co-Director, IRS Enterprise Digitalization and Case Management Office, discussing how the immediate need to minimize in-person contact to protect taxpayers and employees led the IRS to take steps toward increasing digital interactions. “As difficult as these last months have been, we’ve found demands from challenging times can evolve into opportunities to meet taxpayers’ needs and to better serve their representatives,” said Smith. “Never was this more evident than during this pandemic.” Read more here. Read the Spanish version here.

“A Closer Look” is a column from IRS executives that covers a variety of timely issues of interest to taxpayers and the tax community. It also provides a detailed look at key issues affecting everything from IRS operations and employees to issues involving taxpayers and tax professionals.

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