"A Closer Look" at Our Commitment to Serving a Diverse Nation

22 Jan 2021 8:55 AM | Anonymous

Today, the IRS published the latest executive column, “A Closer Look,” which features Jim Clifford, Deputy Project Director, Taxpayer First Act-Customer Service Strategy, discussing improving underserved taxpayer interactions with the IRS. “Our ultimate goal is to provide high-quality, personalized service to everyone, no matter where they live, what their background is, or what language they speak,” said Clifford. Read more here. Read the Spanish version here.

A Closer Look” is a column from IRS executives that covers a variety of timely issues of interest to taxpayers and the tax community. It also provides a detailed look at key issues affecting everything from IRS operations and employees to issues involving taxpayers and tax professionals.

Check here for prior posts and new updates.

Please contact newsroom@irs.gov for any questions or requests for interviews.

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